Kenya Airways Office in Dar es Salaam – Complete Travel Support

The Kenya Airways office in Dar es Salaam, Tanzania, provides full customer support including flight booking, ticket changes, baggage inquiries, and documentation guidance. Located in the TTCL Building on Samora Avenue, it offers professional and secure service for travelers flying with Kenya Airways to destinations across Africa and beyond.

Jul 4, 2025 - 18:42
 2

Kenya Airways, the pride of Africa and a leading member of the SkyTeam Alliance, offers efficient air travel across Africa, Europe, the Middle East, and Asia. In Tanzania, the Kenya Airways office in Dar es Salaam acts as a central hub for passengers who require in-person support for their travel plans. From booking tickets to resolving customer queries, the Dar es Salaam office ensures seamless service for travelers across all categories.


Location of the Dar es Salaam Office

Office Address:
1st Floor, Tanzania Telecommunications Company Limited (TTCL) Building
Samora Avenue
Dar es Salaam, Tanzania

Located in one of the busiest commercial zones of the city, the office is easily accessible and well-positioned for both local and international passengers.


Contact Information

Phone Numbers:

  • +255 22 211 6678

  • +255 22 211 6903

  • +255 22 212 9791

Fax Number:

  • +255 22 211 6917

The customer service team is available during regular working hours to assist with bookings, changes, and other travel-related needs.


Services Offered at the Kenya Airways Dar es Salaam Office

  • Flight Booking and Ticketing
    The office helps with flight reservations for both local and international routes. Travelers can choose their itinerary, class of service, and preferred travel dates with the guidance of experienced staff.

  • Itinerary Changes and Cancellations
    Passengers can request changes to their existing bookings, including date changes, reissuance, and cancellations in line with fare conditions.

  • Baggage Information and Support
    Assistance is available for baggage allowance questions, excess baggage charges, and delayed or lost luggage inquiries.

  • Visa and Travel Document Guidance
    Travelers can receive help in understanding visa requirements, passport regulations, and health documentation rules for different countries.

  • Group and Business Travel Support
    Special arrangements for large groups, corporate travel plans, and business class benefits are available through this office.

  • Special Passenger Assistance
    Support for unaccompanied minors, passengers with medical needs, and elderly travelers can be arranged through prior communication.


Benefits of Visiting the Dar es Salaam Office

  • Direct Airline Assistance
    By visiting the Kenya Airways office, travelers can get immediate, accurate information directly from airline representatives.

  • Safe and Reliable Transactions
    Bookings and changes are processed securely through Kenya Airways’ systems, reducing the risk of errors or fraud.

  • Comprehensive Customer Care
    All queries—whether related to flight schedules, fare policies, or baggage rules—are addressed professionally.

  • Central Location
    The TTCL Building on Samora Avenue is well-known and easily reachable from different parts of the city.


Conclusion
The Kenya Airways office in Dar es Salaam is an essential resource for travelers in Tanzania. With a dedicated team of professionals, the office provides personalized support to make flying with Kenya Airways convenient and stress-free. Whether you're making a reservation, updating your travel plans, or seeking information, the Dar es Salaam office is ready to help you with efficiency and care.